How Chando's Tacos Reduced 8-Minute Hold Times and Streamlined Phone Orders with VoiceBit AI

About Chando's Tacos

Chando's Tacos started as a backyard catering idea. Founder Lisandro Madrigal built the business around food, hospitality, and creating an experience that made guests feel at home. That vision worked, the brand grew into multiple Sacramento locations with loyal customers who keep coming back. But growth created new problems. "As we're scaling, I can't have my hands on everything," Lisandro explained. The phone became one of the biggest operational challenges across all of his locations. Staff were busy serving in-person guests, managing orders, and keeping the restaurant moving. Answering every call quickly and consistently became nearly impossible.

Challenges Before VoiceBit

Then Lisandro called one of his own stores. He was placed on hold for around eight minutes. "It was frustrating for me as an owner," he said, knowing a customer calling to place an order could experience the same thing. The pain points were clear:

• •8-minute hold times frustrating both owner and customers
• •Staff pulled away from in-person guests to manage every call
• •Inconsistent phone service across multiple Sacramento locations
• •No visibility into what was happening on the phone channel
• •Bilingual customer base underserved during peak rushes

That moment made it clear something had to change. With approximately 200 million calls made to restaurants weekly in the US and 43% going unanswered, capturing every call became a revenue priority for Chando's.

VoiceBit to the Rescue

VoiceBit gave Chando's Tacos a way to eliminate phone frustrations without forcing rigid systems onto the business. The transformation was immediate: from operational headaches and missed calls to streamlined phone management and complete visibility into every customer conversation. Here's what made VoiceBit the right solution for a growing brand with multiple locations and a diverse customer base:

Here's what changed:

• ✓Instant call answering, eliminated the 8-minute hold times that frustrated owner and customers alike
• ✓Bilingual capabilities, flawlessly handles English and Spanish mid-conversation for Sacramento's diverse customer base
• ✓Flexible control, turn on or off based on restaurant needs, with calls routed to live staff when the team wants that option
• ✓Complete visibility, full transcripts and analytics on product mix and customer conversations
• ✓Staff relief, frees employees to focus on in-person guests with 24/7 AI coverage that handles unlimited simultaneous calls

Results That Speak for Themselves

Lisandro Madrigal's Takeaway

"VoiceBit saves me time, saves me effort, saves me a lot of headaches. What I really like about it is we as owners can actually focus on our business and not worry about picking up the phone."

Lisandro Madrigal

Owner, Chando's Tacos, Sacramento

The VoiceBit Advantage

With VoiceBit, Chando's Tacos turned its biggest operational headache into its smoothest channel. Customers calling any location now receive the same quality experience, whether it's the middle of a lunch rush or after hours, and Lisandro finally has full visibility into the phone channel that built his brand.