How Rayo's Pizza Took 60 Super Bowl Orders in 5 Hours Without Touching the Phone

About Rayo's Pizza

Rayo's Pizza opened in August 2022 and has been busy ever since, serving Hayward and Union City. Owner Robert Jaber learned the business the old-fashioned way, running his father's pizzeria for nearly a decade before opening a place of his own. The menu is famous for two things: the asada pizza and the smash burgers. Everything is made fresh, the dough and pizza sauce from scratch, the toppings fresh instead of frozen, and the burgers formed by hand and smashed to order. Robert is in the restaurant six days a week, open to close, because as he puts it, nobody is going to run your restaurant for you.

Challenges Before VoiceBit

Rayo's is built on Robert's hands-on approach, but the phone kept pulling him away from the food. Every time a second call came in while the first was still on the line, someone had to lose. The result?

• •Customers put on hold the moment a second call rang in
• •Callers hanging up rather than waiting on hold
• •Calls going unanswered entirely when the rush hit, because nobody had a free hand
• •Around 3 to 4 orders lost on an average day just to call waiting
• •Robert stuck at the register and the phone instead of at the oven

Losing 3 or 4 orders a day doesn't sound like much until you add it up over a year. Robert needed every call answered without pulling anyone off the line.

VoiceBit to the Rescue

Robert put VoiceBit on Rayo's phone lines over a year ago, and the phone stopped being his problem. Callers are often shocked at how sophisticated the AI is, most think they're talking to a real person until the end of the call.

Here's what changed:

• ✓Takes up to 10 orders at once, so no caller ever hits a hold or a busy signal
• ✓Built-in pay portal, customers pay over the phone right after ordering so pickup is just hand over the food
• ✓Saves hiring a cashier or food runner just to work the phone and the register
• ✓A VoiceBit-built website at rayospizza.com for direct pickup and delivery orders, no DoorDash or Uber Eats commissions
• ✓On-demand delivery with backup drivers, so a pickup order can switch to delivery with one call and no order is ever lost for lack of a driver

Results That Speak for Themselves

Robert Jaber's Takeaway

The VoiceBit Advantage

With VoiceBit, Rayo's Pizza turned its phone line from a constant interruption into its most reliable channel. Every call gets answered, every order is paid before pickup, and Robert spends his day where he wants to be, in the kitchen making the food that keeps Hayward and Union City coming back.