How Ray's Chicken and Fish Automated 200-400 Weekly Phone Orders With VoiceBit

About Ray's Chicken and Fish

Ray's Chicken and Fish is a popular restaurant known for exotic seafood at affordable prices. But after 50+ years of serving their loyal customers in Sacramento California, they faced a new problem: their staff were too busy to answer the phones. As the restaurant expanded to multiple locations, owner Rey Edais couldn't afford to let any potential orders and revenue slip through his fingers. But every phone call that his workers didn't answer was one more customer not being served. And that's when he found VoiceBit, a phone AI service built for restaurants.

Challenges Before VoiceBit

Before VoiceBit, phone orders created constant pressure on the team. Staff had to juggle in-person guests, answer repeated menu questions, and manually write down orders while the restaurant was packed. The result?

• •Staff juggling in-person guests while trying to answer the phones
• •Repeated menu questions eating up valuable time
• •Orders manually written down during packed rushes
• •Calls going unanswered simply because the team didn't have the bandwidth to keep up

Every unanswered call was a lost order — and a loyal customer left without service. That changed with VoiceBit.

VoiceBit to the Rescue

According to Ray, his restaurant could receive 200 to 400 phone orders per week, and VoiceBit stepped in to handle every single one automatically. Instead of forcing staff to stop serving customers in the restaurant, VoiceBit takes incoming calls, answers questions, and captures orders so the team can stay focused on guests in front of them.

Here's what changed:

• ✓Handles 200-400 weekly phone orders automatically, with zero staff intervention
• ✓Answers menu questions instantly so the team isn't pulled away from guests
• ✓Removes the need to constantly train staff on phone etiquette and menu details
• ✓Serves the 40+ demographic who still prefer calling over third-party apps

Results That Speak for Themselves

Rey Edais's Takeaway

The VoiceBit Advantage

With VoiceBit, Ray's Chicken and Fish turned its busiest bottleneck into its smoothest channel. The result is simple: more calls answered, more orders captured, and more time for staff to focus on service inside the restaurant.